Front Desk Lead – Guest Experience & Growth

Atrium Hospitality; Rogers (AR); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

401(k) plan with company match

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Employee discounts

Job summary

Atrium Hospitality's Embassy Suites Rogers in Rogers, AR, invites you to join as Front Desk Supervisor. You’ll oversee daily front desk operations, ensure smooth check-ins/check-outs, coach staff, and respond to guest concerns with grace.

This on-site role demands leadership, strong communication, and tech confidence with hotel systems and reports. We offer career growth, comprehensive benefits, 401(k) with company match, paid time off, DailyPay, tuition reimbursement, and employee discounts as

Qualifications

• Customer service and leadership experience – You’ve led teams, kept things calm under pressure, and know how to create a welcoming vibe.
• Strong communication skills – You’ll coordinate with guests, staff, and other departments like a pro.
• Tech confident – Hotel systems, emails, reports—nothing fazes you.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins and check-outs.
• Coach, train, and motivate front desk associates.
• Handle guest concerns with grace and urgency.
• Monitor cash handling, shift reports, and safety standards.
• Assist with VIP arrivals and other duties as needed.

Skills

Customer service

Leadership

Communication skills

Tech savvy

Tools

Hotel systems

Email

Reporting tools

Job description

Atrium Hospitality's Embassy Suites Rogers in Rogers, AR, invites you to join as Front Desk Supervisor. You’ll oversee daily front desk operations, ensure smooth check-ins/check-outs, coach staff, and respond to guest concerns with grace.

This on-site role demands leadership, strong communication, and tech confidence with hotel systems and reports. We offer career growth, comprehensive benefits, 401(k) with company match, paid time off, DailyPay, tuition reimbursement, and employee discounts as