Front Desk Supervisor

atriumhospitality; Hot Springs (AR); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Career growth

401(k) match

Health insurance

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Community service

Job summary

Atrium Hospitality in Hot Springs, AR is seeking a Front Desk Supervisor to oversee daily front desk operations, ensuring smooth check-ins and check-outs and a welcoming guest experience. You will coach and motivate front desk associates and handle guest concerns with professionalism.

Ideal candidates bring customer service and leadership experience, strong communication, tech confidence with hotel systems, and the ability to stay organized under pressure.

Qualifications

• Customer service and leadership experience required.
• Strong communication skills and ability to coordinate with guests, staff and departments.
• Tech-savvy with hotel systems and reporting.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins and check-outs.
• Coach, train, and motivate front desk associates.
• Handle guest concerns with professionalism and urgency.
• Monitor cash handling, shift reports, and compliance with brand standards.
• Assist with VIP arrivals and answer phones as needed.

Skills

Customer service

Leadership

Communication

Detail oriented

Tech savvy

Job description

Hotel: Hot Springs Embassy Suites

400 Convention Boulevard

Hot Springs, AR 71901

Full time

Compensation: $16.50

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

What's in it for you?

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverag e - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

What You Will Do

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates-you're the team's go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed-whether that's answering phones, updating the reader board, or helping with VIP arrivals.

What We Are Looking For

• Customer service and leadership experience - You've led teams, kept things calm under pressure, and know how to create a welcoming vibe.
• Strong communication skills - You'll coordinate with guests, staff, and other departments like a pro.
• Detail-oriented and organized - From shift reports to guest requests, you keep the little things from becoming big problems.
• Tech confident - Hotel systems, emails, reports-nothing fazes you.
• Able to lift 50 lbs and stay on your feet - Because leading by example sometimes means grabbing a luggage cart.

Why Atrium

Hear it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy