Front Desk Manager: Lead Guest Experience & Revenue

Aimbridge Hospitality; San Jose (CA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term & Long-Term Disability

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Manager OEM in San Jose to lead the front office operations, ensure warm guest welcomes, smooth check-ins, and efficient service. You will drive guest satisfaction, coach the front desk team, and monitor occupancy and revenue performance with proactive problem-solving.

Ideal candidates have 5+ years in hotel settings with supervisory experience, a strong command of Windows, Excel and Word, and a passion for hospitality.

Qualifications

• 2-year college degree with 3+ years related experience or a 4-year college degree with at least 1 year related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience.
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high-pressure situations while maintaining composure.

Responsibilities

• Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
• Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
• Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether chatting with guests or coordinating with your team.

Skills

Guest service

Leadership

Problem solving

Revenue management

Communication

Team coaching

Education

Two-year degree + 3+ years experience

Four-year degree + 1+ year experience

Tools

Windows

Excel

Word

Job description

Aimbridge Hospitality is seeking a Front Desk Manager OEM in San Jose to lead the front office operations, ensure warm guest welcomes, smooth check-ins, and efficient service. You will drive guest satisfaction, coach the front desk team, and monitor occupancy and revenue performance with proactive problem-solving.

Ideal candidates have 5+ years in hotel settings with supervisory experience, a strong command of Windows, Excel and Word, and a passion for hospitality.