Hyatt Place San Jose Downtown - Director Front Office OEM

Aimbridge Hospitality; San Jose (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision Coverage

Disability Income (Short-Term & Long)

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Director of the Front Office in San Jose, CA. Lead the Front Office team to deliver memorable guest experiences while ensuring profitable hotel operations.

You will oversee guest services, room inventory, reporting, and loyalty initiatives with a strong emphasis on service quality and financial performance.

Qualifications

• Progressive front office leadership experience or equivalent education mix.
• Brand experience and OnQ PMS certification preferred, 500+ room experience.
• Strong communication, problem-solving and multitasking abilities.

Responsibilities

• Directs Front Office operations, check-in/out, room inventory, budgeting and policy enforcement.
• Coaches, motivates, and trains team, conducts interviews and performance reviews.
• Monitors guest service trends and resolves issues to sustain guest satisfaction.
• Launches marketing and up-selling strategies to optimize occupancy and revenue.
• Stays crisis-ready, leads reporting, and participates in Manager on Duty shifts.

Skills

Operation Maestro

Team Champion

Guest Satisfaction Guru

Revenue Rockstar

Crisis Commander

Education

4-year college degree

2-year college degree

Tools

OnQ PMS

Windows OS

Job description

Join our team as Director of the Front Office! Step into the spotlight as our Director of Front Office! You'll lead and energize the entire Front Office team to create memorable guest experiences and keep the hotel running smoothly. With a sharp eye on both stellar service and smart finances, you'll support guest loyalty efforts and lend your expertise to room operations and reporting whenever needed.

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

Key Skills & Responsibilities

• Operation Maestro: Directs all things Front Office, from guest check-in/check-out wizardry to managing room inventory, upholding brand standards, and ensuring profitability through smart budgeting and policy enforcement.
• Team Champion: Coaches, motivates, and grows the Front Office crew with supervision, counseling, evaluations, and recognition - plus recruits, interviews, and trains new stars!
• Guest Satisfaction Guru: Monitors guest service trends, addresses issues with a smile, and resolves concerns to keep guests raving about their stay.
• Revenue Rockstar: Launches creative marketing and up-selling strategies to fill rooms and boost revenue, while keeping the team up-to-date on all hotel happenings and promotions.
• Crisis Commander: Stays emergency-ready with certifications, leads daily reporting and decision-making, participates in Manager on Duty shifts, and steps up for any project or challenge thrown their way.

Education & Experience

• At least 6 years progressive experience in front desk leadership; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Specific brand experience/OnQ [PMS - property management] Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred.
• Excellent communication, problem-solving, and multitasking skills, with the ability to meet deadlines and manage complex issues.
• Proficient with Windows Operating Systems and capable of analyzing and using financial and data information.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Our hotel is walking distance from the train station and around the corner from major thoroughfares. Business travelers are minutes from companies and convention centers while families are just miles from shopping on Santana Row or campus tours of Stanford.