Night Auditor - Front Desk & Guest Experience Lead

Columbia Hospitality, Inc.; San Jose (CA); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Hourly Pay: $32.00/hour

Paid Time off & Holiday Pay

Medical, Dental, Vision, Disability, 7

401K

HSA/FSA Plans

Referral Bonus

Discounted Lodging, Dining, and Retail

Employee Assistance Program

Third Party Perks

Job summary

AC Hotel San Jose Downtown is seeking a hands-on hospitality professional to oversee the front desk and nightly operations. You will manage cash handling, guest services, and coordination with vendors to ensure smooth shifts.

Ideal candidates have 1+ year hospitality experience, strong communication skills, and a commitment to security and guest satisfaction within a busy hotel setting.

Qualifications

• Minimum 1 year hospitality experience required, 2 year hotel/clerk experience strongly preferred.
• Previous experience with cash handling and POS systems strongly preferred.
• Strong written and verbal communication skills required.
• Strong problem solving and conflict resolution skills.

Responsibilities

• Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.
• Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
• Ensures confidentiality of all guest information and pertinent hotel data.
• Assists guests, team members, and vendors during their shift.
• Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
• Responds and works to resolve guest issues and concerns as necessary.
• Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
• Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
• Ensures front office, reception area, lobby and storage areas are clean and organized.
• Ensures all equipment is properly maintained and functioning.

Skills

Hospitality experience

Cash handling

Customer service

Microsoft Office (Outlook, Excel, Word

Tools

POS system

Microsoft Office

Job description

AC Hotel San Jose Downtown is seeking a hands-on hospitality professional to oversee the front desk and nightly operations. You will manage cash handling, guest services, and coordination with vendors to ensure smooth shifts.

Ideal candidates have 1+ year hospitality experience, strong communication skills, and a commitment to security and guest satisfaction within a busy hotel setting.