Front Desk Supervisor | Lead Guest Experience & Team

Renaissance Montgomery Hotel & Spa at the Convention Center; Montgomery (AL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

FSA/HSA

STD/LTD

Employer-paid life

401(k) match

Hotel discounts

Employer-paid parking

Lunch option

Tuition reimbursement

Employee assistance program

Job summary

Renaissance Montgomery Hotel & Spa at the Convention Center is seeking a dedicated Front Desk Supervisor to lead our front desk team and ensure exceptional guest experiences.

As a premier Marriott property within the PCH Hotels & Resorts portfolio, you will play a key role in maintaining hospitality standards, training staff, and promptly resolving guest concerns. We offer comprehensive benefits and opportunities for growth in a dynamic, guest-focused environment.

Qualifications

• Assist in the training, and counseling of Front Desk associates, ensuring a skilled and motivated team to deliver exceptional guest service.
• Maintain hospitality standards within the hotel, fostering a welcoming and customer-focused atmosphere.
• Promptly and effectively resolve all guest concerns and requests, demonstrating a commitment to guest satisfaction.

Responsibilities

• Assist in the training, and counseling of Front Desk associates, ensuring a skilled and motivated team to deliver exceptional guest service.
• Maintain hospitality standards within the hotel, fostering a welcoming and customer-focused atmosphere.
• Promptly and effectively resolve all guest concerns and requests, demonstrating a commitment to guest satisfaction.

Job description

Renaissance Montgomery Hotel & Spa at the Convention Center is seeking a dedicated Front Desk Supervisor to lead our front desk team and ensure exceptional guest experiences.

As a premier Marriott property within the PCH Hotels & Resorts portfolio, you will play a key role in maintaining hospitality standards, training staff, and promptly resolving guest concerns. We offer comprehensive benefits and opportunities for growth in a dynamic, guest-focused environment.