Front Desk Supervisor — Guest Experience Leader (On-site)

Pchresorts; Montgomery (AL); On-site; USD 19,889 - 28,326; Full time

Benefits offered by this job

Exclusive discounts on hotel stays and dining

Employer-paid parking

$3 daily lunch

Tuition Reimbursement up to $2,500

Employee Assistance Program

Job summary

Pchresorts is looking for a Front Desk Supervisor at Renaissance Montgomery Hotel & Spa at the Convention Center. This role involves leading the front desk team, ensuring exceptional guest experiences, and maintaining hospitality standards.

Ideal candidates should have supervisory experience in hospitality, strong interpersonal skills, and a passion for customer service. Enjoy exclusive discounts, employer-paid parking, and a collaborative work environment that fosters career development.

Qualifications

• Proven experience in a supervisory role within the hospitality industry.
• Strong communication and interpersonal skills.
• Ability to train and motivate a team.

Responsibilities

• Lead and train Front Desk associates to ensure best practices.
• Maintain hotel hospitality standards for guest satisfaction.
• Resolve guest concerns effectively and promptly.

Skills

Leadership

Customer service

Problem-solving

Job description

Pchresorts is looking for a Front Desk Supervisor at Renaissance Montgomery Hotel & Spa at the Convention Center. This role involves leading the front desk team, ensuring exceptional guest experiences, and maintaining hospitality standards.

Ideal candidates should have supervisory experience in hospitality, strong interpersonal skills, and a passion for customer service. Enjoy exclusive discounts, employer-paid parking, and a collaborative work environment that fosters career development.