Director of Front Office | Hotel & Convention Center

PCH Hotels And Resorts, Inc.; Montgomery (AL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

PTO

Travel perks

Job summary

PCH Hotels & Resorts, Inc. is seeking a Director of Front Office for the Renaissance Montgomery Hotel & Spa at the Convention Center in Montgomery, AL. Lead a guest-focused team across front desk, concierge, and guest services to deliver unforgettable experiences.

The ideal candidate will bring at least 3 years of Front Office management in a high-volume, full-service hotel, with P&L oversight, audits, and night audit experience, plus a proven ability to drive upsell and maintain brand standards.

Qualifications

• Minimum 3 years Front Office Management experience in a high-volume, full-service hotel or resort.
• Ability to manage departmental P&L, forecast labor hours against occupancy fluctuations, and drive front-desk upsell programs
• Experience preparing for brand standard audits, quality assurance (QA) inspections, and night audit oversight
• Crisis Management experience

Skills

Front Office Management

P&L forecasting

Crisis Management

Upsell programs

Job description

Director of Front Office | Hotel & Convention Center

Job Category: Front Office

Requisition Number: DIREC019037

• Posted : August 14, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Montgomery
Montgomery, AL 36104, USA

Description

Director of Front Office

Renaissance Montgomery Hotel & Spa at the Convention Center

Montgomery, AL

We’re seeking a guest-focused professional to join our team as the Director of Front Office. If you are passionate about unforgettable guest experiences and motivating a team of dedicated individuals, we want to hear from you!

At the Renaissance Montgomery Hotel & Spa, we create experiences that bring people together at scale. Connected to the Montgomery Convention Center and the Montgomery Performing Arts Centre (MPAC), this property sits at the center of the city’s business and cultural district.

With over 340 guest rooms, a full-service European-style spa, rooftop pool, multiple dining outlets, and the largest meeting and convention space in the region, this hotel is a market leader for group, association, and citywide events.

As part of the PCH Hotels & Resorts portfolio, you’ll join a team known for performance and a commitment to delivering Hospitality with Heart & Soul.

What you Will Bring to the Table:

• Minimum 3 years Front Office Management experience in a high-volume, full-service hotel or resort
• Ability to manage departmental P&L, forecast labor hours against occupancy fluctuations, and drive front-desk upsell programs
• Experience preparing for brand standard audits, quality assurance (QA) inspections, and night audit oversight
• Crisis Management experience

Why Join US?

• Join a Market-Leading Asset – Represent the largest and most active meetings product in the region, with unmatched convention and event capabilities
• Culture That Matters – Join a company grounded in core values, where trust, relationships, and people come first
• Collaborative Support – Partner with experienced leaders in Sales, Marketing, and Operations across PCH Hotels & Resorts
• Career Growth – Be part of a portfolio of award-winning hotels with opportunities to grow your career
• Competitive Rewards – Comprehensive compensation and benefits, including medical, dental, vision, 401(k), PTO, and travel perks

If you’re ready to lead at a high level and drive results for one of the Southeast’s most unique convention hotel experiences, we’d love to connect!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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