Front Desk Clerk | Full Time | $15

Renaissance Montgomery Hotel & Spa at The Convention Center; Montgomery (AL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Exclusive Marriott/Hotel Discounts

Employer-paid parking

$3 daily lunch

Career development

Tuition reimbursement up to $2,500 per

Employee Assistance Program

Job summary

Renaissance Montgomery Hotel & Spa at The Convention Center, located in Montgomery, AL, is hiring a Full-Time Front Desk Clerk. As the first contact for guests, you will ensure a warm welcome and smooth check-in processes while delivering excellent service during FLEX shifts.

Your duties include greeting guests, assigning rooms based on availability and status, issuing keys, and guiding guests to hotel amenities, with a focus on outstanding guest experiences.

Qualifications

• Experience in customer-facing roles preferred.
• Excellent guest-service and communication skills.
• Ability to multi-task and stay organized during peak periods.

Responsibilities

• Greet guests warmly and provide hospitable service at check-in.
• Assign rooms based on location, rate, status, or group tie-ins to optimize guest experience.
• Issue room keys and coordinate with Bellhop for smooth arrivals.
• Respond to guest inquiries about hotel services, local amenities, and directions.

Skills

Guest service

Communication

Teamwork

Education

High School Diploma or GED

Job description

Renaissance Montgomery Hotel & Spa at the Convention Center

Shift: FLEX

We are currently seeking a friendly and customer-focused individual to join our team as a Full-Time Front Desk Clerk. As the first point of contact for our guests, you'll play a key role in creating positive first impressions and ensuring smooth daily operations.

Key Responsibilities:

• Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
• Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
• Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.

Why Join Us?

• Work at a premier Marriott property within the respected PCH Hotels & Resorts portfolio
• Exclusive discounts: hotel stays, food & beverage, golf, & retail across our PCH properties & Marriott global network
• Employer-paid parking & optional $3 daily lunch prepared by our kitchen team
• Collaborative, growth-focused environment with strong support for career development
• Tuition Reimbursement up to $2,500 per calendar year
• Employee Assistance Program with 24/7 access to licensed master’s level counselors who can assist with family and caregiving responsibilities, emotional wellbeing issues, financial and legal matters, health and wellness concerns, and more!

If you’re passionate about creating memorable experiences and thrive in a high-energy, guest-focused team, we’d love to have you join us at Renaissance Montgomery!

Qualifications

Education

Preferred

High School or better in HS Diploma/GED.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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