Front Desk Supervisor — Lead Guest Experience & Team

Renaissance Ross Bridge Golf Resort and Spa; Birmingham (AL); On-site; USD 20,664,000 - 34,440,000; Part time

Benefits offered by this job

Hotel, F&B, golf, and retail discounts

Worldwide Marriott travel discounts

Tuition reimbursement

Job summary

Renaissance Ross Bridge Golf Resort and Spa is seeking a Front Desk Supervisor to lead a team and ensure a seamless guest stay from check-in to check-out. You will oversee daily front desk operations, respond to guest inquiries, and uphold high hospitality standards across the property.

As a part-time associate, you will train staff, manage reservations and room assignments, handle billing with precision, and contribute to a welcoming guest experience with Marriott rewards awareness and local

Qualifications

• Experience leading front desk teams in hospitality environments.
• Ability to train and mentor front desk staff.
• Commitment to high guest satisfaction and service standards.

Responsibilities

• Lead and mentor Front Desk associates to deliver outstanding service.
• Greet guests warmly and handle inquiries, requests, and concerns promptly.
• Oversee room assignments, check-ins/check-outs, and accurate billing.

Skills

Leadership

Training

Guest Service

Communication

Job description

Renaissance Ross Bridge Golf Resort and Spa is seeking a Front Desk Supervisor to lead a team and ensure a seamless guest stay from check-in to check-out. You will oversee daily front desk operations, respond to guest inquiries, and uphold high hospitality standards across the property.

As a part-time associate, you will train staff, manage reservations and room assignments, handle billing with precision, and contribute to a welcoming guest experience with Marriott rewards awareness and local