Front Desk Supervisor | Full Time | $17.50

Pchresorts; Montgomery (AL); On-site; USD 19,889 - 28,326; Full time

Benefits offered by this job

Exclusive discounts on hotel stays and dining

Employer-paid parking

$3 daily lunch

Tuition Reimbursement up to $2,500

Employee Assistance Program

Job summary

Pchresorts is looking for a Front Desk Supervisor at Renaissance Montgomery Hotel & Spa at the Convention Center. This role involves leading the front desk team, ensuring exceptional guest experiences, and maintaining hospitality standards.

Ideal candidates should have supervisory experience in hospitality, strong interpersonal skills, and a passion for customer service. Enjoy exclusive discounts, employer-paid parking, and a collaborative work environment that fosters career development.

Qualifications

• Proven experience in a supervisory role within the hospitality industry.
• Strong communication and interpersonal skills.
• Ability to train and motivate a team.

Responsibilities

• Lead and train Front Desk associates to ensure best practices.
• Maintain hotel hospitality standards for guest satisfaction.
• Resolve guest concerns effectively and promptly.

Skills

Leadership

Customer service

Problem-solving

Job description

Front Desk Supervisor | Full Time | $17.50

Job Category: Front Office

Requisition Number: FRONT018668

• Full-Time
• On-site

Locations

Showing 1 location

Montgomery
Montgomery, AL 36104, USA

Description

Front Desk Supervisor

Renaissance Montgomery Hotel & Spa at the Convention Center

We are seeking a dedicated Front Desk Supervisor to lead our front desk team and ensure exceptional guest experiences.

Key Responsibilities:

• Assist in the training, and counseling of Front Desk associates, ensuring a skilled and motivated team to deliver exceptional guest service.
• Maintain hospitality standards within the hotel, fostering a welcoming and customer-focused atmosphere.
• Promptly and effectively resolve all guest concerns and requests, demonstrating a commitment to guest satisfaction.

Why Join Us?

• Work at a premier Marriott property within the respected PCH Hotels & Resorts portfolio
• Exclusive discounts: hotel stays, food & beverage, golf, & retail across our PCH properties & Marriott global network
• Employer-paid parking & optional $3 daily lunch prepared by our kitchen team
• Collaborative, growth-focused environment with strong support for career development
• Tuition Reimbursement up to $2,500 per calendar year
• Employee Assistance Program with 24/7 access to licensed master’s level counselors who can assist with family and caregiving responsibilities, emotional wellbeing issues, financial and legal matters, health and wellness concerns, and more!

If you’re passionate about creating memorable experiences and thrive in a high-energy, guest-focused team, we’d love to have you join us at Renaissance Montgomery!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.