Front Desk Supervisor: Lead Guest Experience & Team

Concord Hospitality Enterprises; East Lansing (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term-dis

401(k) program with company match

Tuition assistance

Discounted room rates at Concord-manag

Training, development, and careerAdv

Job summary

Concord Hospitality Enterprises seeks a Front Desk Supervisor to lead the front desk team and ensure guest service aligns with brand standards. You will oversee check-ins/outs, handle guest inquiries, and foster a welcoming, proactive environment.

Ideal candidates have strong leadership, exceptional communication, and the ability to multitask in a fast-paced hotel setting. The role emphasizes guest satisfaction, team development, and operation excellence at our East Lansing property.

Qualifications

• High school diploma or equivalent required; hospitality or supervisory experience preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays
• Commitment to delivering outstanding guest service

Responsibilities

• Provide the highest quality of service to guests at all times
• Check guests in and out efficiently and in a friendly manner
• Handle guest mail and messages with professionalism and accuracy
• Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
• Take reservations and manage room blocks and special requests
• Answer switchboard calls following proper telephone etiquette standards
• Monitor room availability and assist AGM/GM with yield management and restrictions
• Handle guest safe deposits per established procedures
• Keep the lobby and desk area clean and presentable
• Maintain thorough knowledge of emergency and security procedures

Skills

Leadership

Team management

Communication

Multitasking

Guest service

Shift flexibility

Education

High school diploma

Job description

Concord Hospitality Enterprises seeks a Front Desk Supervisor to lead the front desk team and ensure guest service aligns with brand standards. You will oversee check-ins/outs, handle guest inquiries, and foster a welcoming, proactive environment.

Ideal candidates have strong leadership, exceptional communication, and the ability to multitask in a fast-paced hotel setting. The role emphasizes guest satisfaction, team development, and operation excellence at our East Lansing property.