Front Desk Supervisor: Lead Guest Experience & Growth

Concord Hospitality Enterprises; Lansing (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability Options

401K

Tuition Assistance

Hotel Discounts

Job summary

Hyatt House Lansing/University Area is seeking a Front Desk Supervisor to lead the front desk team, delivering warm, personalized service and upholding Hyatt brand standards.

You will oversee check-in/out, manage reservations, and assist with yield strategies while developing staff to create a welcoming, residential atmosphere for guests.

This role offers growth opportunities within the organization and a comprehensive benefits package to support your career and well-being.

Qualifications

• Hotel front desk experience required.

Responsibilities

• Deliver exceptional service to every guest, every time.
• Oversee check-in/check-out processes with efficiency and warmth.
• Manage reservations, special requests, and room blocks like a pro.
• Maintain a thorough knowledge of our property, amenities, and selling strategies.
• Support yield management efforts alongside the AGM and GM.
• Ensure the lobby and front desk area reflect the warm, welcoming, and residential atmosphere that defines the Hyatt House brand.
• Uphold safety, security, and emergency procedures.

Skills

Hotel Front Desk

Job description

Hyatt House Lansing/University Area is seeking a Front Desk Supervisor to lead the front desk team, delivering warm, personalized service and upholding Hyatt brand standards.

You will oversee check-in/out, manage reservations, and assist with yield strategies while developing staff to create a welcoming, residential atmosphere for guests.

This role offers growth opportunities within the organization and a comprehensive benefits package to support your career and well-being.