Guest Experience Supervisor — Front Desk Leadership

Le Meridien & Sheraton Charlotte Hotels; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

The Le Meridien Sheraton Charlotte Hotel is seeking a Front Desk Supervisor to lead the front desk team with warmth and efficiency. You will greet guests, manage check-ins/outs, and coordinate with housekeeping and service staff to resolve issues as they arise.

This leadership role requires weekend, weekday, and holiday availability across AM and PM shifts. You will process payments, balance cash drawers, and ensure accurate billing for services and rooms while maintaining a high standard of

Qualifications

• Front desk leadership responsibilities and guest service focus.
• Ability to manage multiple tasks and staff scheduling.
• Proficiency in payment processing and financial transactions.

Responsibilities

• Greet guests warmly at the front desk and assign rooms.
• Coordinate quick resolutions with housekeeping/service staff.
• Process payments (credit/debit, cash) and handle deposits.
• Balance the drawer and run end-of-shift reports.
• Ensure all guest services are accurately billed and charged.
• Communicate with hotel staff to prepare rooms for new guests.
• Maintain a welcoming, clean lobby and assist guests as needed.
• Support reservations to optimize occupancy and ADR.
• Uphold security of financial assets and guest information.
• Respond promptly to guest requests, complaints, or questions.
• Utilize office and accounting software accurately.

Skills

Guest relations

Shift leadership

Cash handling

POS software

Tools

PMS software

Accounting software

Job description

The Le Meridien Sheraton Charlotte Hotel is seeking a Front Desk Supervisor to lead the front desk team with warmth and efficiency. You will greet guests, manage check-ins/outs, and coordinate with housekeeping and service staff to resolve issues as they arise.

This leadership role requires weekend, weekday, and holiday availability across AM and PM shifts. You will process payments, balance cash drawers, and ensure accurate billing for services and rooms while maintaining a high standard of