Front Desk Supervisor

Northwood Hospitality LLC; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Hotel Discounts

Paid Time Off

Employee Assistance program

Job summary

Northwood Hospitality LLC in Charlotte, North Carolina, seeks a Front Desk Supervisor to lead the front desk team, ensuring exceptional guest experiences. Ideal candidates will have strong leadership skills and a passion for hospitality.

Responsibilities include overseeing daily operations, managing check-in/check-out processes, and resolving guest inquiries. The role requires proven experience in hospitality, excellent communication skills, and the ability to work flexible shifts.

At Northwood Hospitality, we offer competitive perks such as medical benefits, hotel discounts, and paid time off.

Qualifications

• Proven experience as a Front Desk Supervisor or similar role in hospitality.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Oversee daily operations of front desk team.
• Greet guests warmly, ensuring a positive impression.
• Handle check-ins and check-outs efficiently.
• Monitor room availability and manage guest accounts.
• Resolve guest complaints in a timely manner.

Skills

Leadership skills

Customer service

Communication

Problem-solving

PMS proficiency

Tools

Hotel property management systems

Reservation systems

Job description

Job Description

Front Desk Supervisor - SUPHFRDK

Department: Front Office

Reports To: Front Office Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview

The Front Desk Supervisor leads our front desk team and ensures exceptional guest experiences. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to delivering outstanding customer service.

Responsibilities

• Team Leadership:
• Oversee the daily operations of the front desk team, including scheduling, training, and performance management.
• Motivate and inspire the team to achieve high standards of excellence.
• Resolve team conflicts and address performance issues promptly and professionally.
• Guest Services:
• Greet guests warmly and professionally, creating a positive first impression.
• Efficiently handle check-ins and check-outs, ensuring accuracy and timely processing.
• Address guest inquiries and concerns promptly and effectively, resolving issues to satisfaction.
• Assist guests with reservations, luggage assistance, and other special requests.
• Operations Management:
• Monitor and maintain accurate records of room availability, reservations, and guest accounts.
• Ensure compliance with hotel policies and procedures, including safety and security protocols.
• Coordinate with other departments (housekeeping, maintenance, etc.) to ensure seamless operations.
• Manage cash handling and POS systems, adhering to financial guidelines.
• Problem-Solving:
• Identify and resolve guest complaints and issues in a timely and professional manner.
• Implement solutions to improve operational efficiency and guest satisfaction.
• Adapt to changing circumstances and unexpected challenges.

Qualifications

• Proven experience as a Front Desk Supervisor or similar role in a hotel or hospitality setting.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel property management systems (PMS).
• Knowledge of reservation systems and booking procedures.
• Ability to work flexible shifts, including weekends and holidays.

Perks & Benefits

• Medical, Dental, Vision
• Hotel Discounts
• Paid Time Off
• Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Source: Northwood Hospitality