Guest Experience Front Desk Supervisor

Concord Hospitality - The Waymark Hotel; Chattanooga (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Life insurance

STD & LTD options

401k with company match

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality—The Waymark Hotel is seeking a Front Desk Supervisor to lead a high-performing team and deliver exceptional guest experiences. You will guide operations, train staff, and ensure smooth check-in/out, reservations, and guest requests in a fast-paced hotel environment.

The role emphasizes strong leadership, communication, and problem-solving, with responsibilities spanning financial tasks, safety compliance, and service recovery to maintain unforgettable stays.

Qualifications

• High school diploma required; Hilton hospitality or leadership experience preferred.
• Strong leadership, communication, and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Basic computer skills and ability to manage financial transactions.
• Professional, reliable, and service-focused.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Oversee front desk operations and ensure excellent guest service.
• Train, support, and schedule team members.
• Manage check-in/out, reservations, room blocks, and guest requests.
• Monitor room availability and support revenue and inventory controls.
• Handle guest communications, concerns, and service recovery.
• Process payments, balance cash, and complete daily financial tasks.
• Maintain a clean, organized front desk and lobby environment.
• Ensure compliance with safety, security, and operational procedures.

Skills

Leadership

Guest service

Communication

Multitasking

Problem-solving

Financial transactions

Team training

Organized

Education

High school diploma

Tools

Job description

Concord Hospitality—The Waymark Hotel is seeking a Front Desk Supervisor to lead a high-performing team and deliver exceptional guest experiences. You will guide operations, train staff, and ensure smooth check-in/out, reservations, and guest requests in a fast-paced hotel environment.

The role emphasizes strong leadership, communication, and problem-solving, with responsibilities spanning financial tasks, safety compliance, and service recovery to maintain unforgettable stays.