Residence Inn Denver City Center - Front Desk Supervisor

Aimbridge Hospitality, LLC; Denver (CO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Supervisor for the Residence Inn Denver City Center in Denver. You will lead the front desk team, ensuring warm guest interactions from check-in to checkout and handling VIP requests.

The role emphasizes supervision, experience in hospitality operations, and a focus on guest satisfaction. Compensation is $22/hour with full-time benefits in a downtown setting.

Qualifications

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests with warmth and ensure smooth check-ins/outs; handle reservations and VIP requests.
• Track logs, manage messages and packages, ensure timely detail handling.
• Monitor rates, packages and promotions to boost room revenue while delivering value.
• Lead and train associates, resolve guest concerns while upholding safety and standards.

Skills

Guest experience

Operations management

Revenue & rate strategy

Team leadership

Education

High school diploma

2–3 years hotel experience

Supervisory experience

Valid driver’s license

Certifications (Food Handlers, CPR, First Aid)

Job description

Residence Inn Denver City Center - Front Desk Supervisor Aimbridge Hospitality

Compensation $22.00/hour

Schedule Full time

Job Type Regular

Description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Whether visitors are in town to work, rest or relax, our fully upgraded downtown Denver hotel offers stylish décor, smartly designed workspaces, fully equipped kitchens and complimentary Wi‑Fi. When our guests are done for the day, we invite them to swing by the Residence Inn Mix for an evening beverage, or retreat to our freshly revitalized rooms to catch up on their favorite shows and movies, courtesy of premium channels and HDTVs. During downtime, our conveniently located hotel near the Pepsi Center makes it easy for guests to watch performances from world-renowned artists. Our extended stay hotel in Denver is proud to offer incredible savings with exclusive savings, so whether it's business travel or a weekend getaway, everyone enjoy worry‑free stays in downtown Denver. We strive to be a home away from home, at the Residence Inn Denver City Center.

Residence Inn Denver City Center - Front Desk Supervisor • Aimbridge Hospitality