Front Desk Supervisor — Elevate Guest Experience

Pyramid Global Hospitality; Carmel (IN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Pyramid Global Hospitality is seeking a Front Desk Supervisor at the Renaissance Indianapolis North to lead the front desk team with a guest‑first mindset. The role focuses on efficient check‑in, handling guest requests, and ensuring smooth daily operations at a top Indianapolis-area property.

Ideal candidates bring hotel or resort experience, strong communication, and a customer‑centric attitude. You will train staff, coordinate shifts, and maintain POS cash handling and guest safety procedures.

Qualifications

• Must be available to work a flexible schedule to include nights, weekends and holidays.
• High school diploma or equivalent.
• Previous hotel or resort experience preferred.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.

Responsibilities

• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and WOW guests through recovery when things aren’t quite right.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, all packages, and any special requests.
• Trains, directs the work of, resolves issues and coaches the front desk team to ensure a quality operation.
• Maintain the Sundries shop, keeping up with inventory and ordering as necessary.
• Training all new Front Desk Agents to provide exceptional customer service.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff professionally and assist other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank and communicate pertinent information to manager on duty.

Skills

Customer service

Guest relations

Communication

Team leadership

Computer skills

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Front Desk Supervisor at the Renaissance Indianapolis North to lead the front desk team with a guest‑first mindset. The role focuses on efficient check‑in, handling guest requests, and ensuring smooth daily operations at a top Indianapolis-area property.

Ideal candidates bring hotel or resort experience, strong communication, and a customer‑centric attitude. You will train staff, coordinate shifts, and maintain POS cash handling and guest safety procedures.