Hotel Front Desk Supervisor: Guest Experience Leader

Indus Hospitality Group, Inc; City of Rochester (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Indus Hospitality Group, Inc. seeks a Front Desk Supervisor to lead the front office team, supervise night audit, and support the Guest Service Manager in delivering outstanding service to guests.

You will train staff, handle check-ins/check-outs, reservations, billing, and respond to guest requests with efficiency and warmth while upholding hotel safety and service standards. Shifts include 7am-3pm, 3pm-11pm, or 11pm-7am, with opportunities to upsell hotel services and maintain lobby and front

Qualifications

• Six to 12 months related experience and/or training.
• Minimum 18 years of age.

Responsibilities

• Assist the Guest Service Manager in directing, training, and mentoring all front office staff (front desk and night audit).
• Perform check-in/check-out services, record sales transactions, secure payment, and coordinate guest services.
• Answer phones, take reservations, monitor room availability, block rooms, and run reports.
• Report deficiencies in lobby fixtures and ensure cleanliness of front office, lobby, and surrounding areas.
• Upsell hotel services and stay aware of hours of operation and safety procedures.

Education

High school diploma or GED

Job description

Indus Hospitality Group, Inc. seeks a Front Desk Supervisor to lead the front office team, supervise night audit, and support the Guest Service Manager in delivering outstanding service to guests.

You will train staff, handle check-ins/check-outs, reservations, billing, and respond to guest requests with efficiency and warmth while upholding hotel safety and service standards. Shifts include 7am-3pm, 3pm-11pm, or 11pm-7am, with opportunities to upsell hotel services and maintain lobby and front