Front Desk Supervisor: Hospitality & Security Lead

FirstService Residential; Miami Beach (FL); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision plan

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a Front Desk Supervisor in Miami Beach to oversee all Front Desk staff, ensuring courteous resident interactions, efficient check-ins, and accurate log maintenance. This role requires strong communication, multitasking, and ability to respond to emergencies, with a Thursday–Monday 9am–5:30pm schedule.

Ideal candidates will have a high school diploma or equivalent, 2–3 years of business experience, and bilingual Spanish proficiency.

Qualifications

• High school diploma or equivalency required or preferred.
• 2–3 years of business experience preferred.
• Bilingual Spanish is required or highly desirable.
• Strong customer service, communication and interpersonal skills.
• Ability to work extended hours and weekends as required.
• Ability to respond to emergencies and callouts promptly.

Responsibilities

• Oversees and schedules all Front Desk staff for building.
• Maintains schedules and timesheets for payroll purposes.
• Keeps activity and incident logs for Manager’s review.
• Trains new hires assigned to property.
• Monitors Emergency Response System and security controls.
• Greets and directs residents, guests, and invitees.
• Ensures safe, secure environment and timely response to incidents.
• Performs other duties as assigned by the on-site property manager.

Skills

Customer service

Communication skills

Bilingual Spanish

Time management

Interpersonal skills

IT literacy

Education

High school diploma or equivalency

Tools

Information systems software

Job description

FirstService Residential is seeking a Front Desk Supervisor in Miami Beach to oversee all Front Desk staff, ensuring courteous resident interactions, efficient check-ins, and accurate log maintenance. This role requires strong communication, multitasking, and ability to respond to emergencies, with a Thursday–Monday 9am–5:30pm schedule.

Ideal candidates will have a high school diploma or equivalent, 2–3 years of business experience, and bilingual Spanish proficiency.