Front Desk Supervisor - Hampton Inn Phoenix Airport North

Remington Hospitality; Phoenix (AZ); On-site; USD 32,000 - 45,000; Full time

Job summary

Remington Hospitality in Phoenix is seeking an experienced Front Office lead to oversee staffing, training, and daily operations at the hotel’s front desk. You will supervise front desk agents, greet guests, manage check-ins and check-outs, and coordinate with Housekeeping and Engineering to resolve guest requests.

Proficiency with MICROS and strong communication are essential to deliver outstanding guest service.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.

Job description

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.