Front Desk Supervisor - Hampton Inn Phoenix Airport North

Phoenix Airport Hampton Inn; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Phoenix Airport Hampton Inn is seeking a front desk supervisor to ensure proper staffing, guest service, and smooth operations at the front desk. You will interview, hire, train, and schedule front office staff, while maintaining MICROS system proficiency for daily transactions.

Responsibilities include coordinating with Housekeeping and Engineering on room status and maintenance requests, and greeting guests with professional service during check-in and check-out.

Qualifications

• Ability to calmly work with high demand and/or upset guests.
• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical requirements for an in-office role including standing, lifting 10–25 pounds, and keyboard use.

Responsibilities

• Oversee staffing levels for front office associates, including interviewing, hiring, supervising, training and scheduling front desk staff.
• Maintain proficiency with the MICROS system for daily transactions and reporting.
• Coordinate with Housekeeping and Engineering regarding guest rooms and maintenance requests.
• Greet guests and manage check-in/check-out professionally and efficiently, answering questions and assisting needs.

Skills

Customer service

Teamwork

Communication skills

Flexibility

Multitasking

Job description

#26-2883

Phoenix, Arizona, United States

Location Description

We're off Route 143, three miles from Phoenix Sky Harbor Airport. The Phoenix Zoo, Desert Botanical Gardens, and Mill Avenue shopping in downtown Tempe are within 10 minutes. Arizona State University and Sun Devil Football Stadium are six miles away. Enjoy our outdoor pool, daily free breakfast, and WiFi on us.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location

Phoenix Airport Hampton Inn-PHXAP

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

undefined

Applicants have rights under Federal Employment Laws