Front Office Supervisor

Pier House; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Pier House is seeking an experienced Front Office leader to ensure proper staffing, training, and supervision of the front desk team at our Phoenix property. You will manage MICROS, resolve guest requests, and coordinate with housekeeping and engineering to maintain smooth operations.

The ideal candidate demonstrates calm under pressure, a strong work ethic, and a passion for delivering exceptional guest experiences. Flexible scheduling including nights and weekends is required.

Qualifications

• Ability to stay calm when handling high guest volumes.
• Strong work ethic and initiative.
• Willingness to work varying shifts, including nights and weekends.
• Enjoys teamwork and delivering great guest experiences.

Responsibilities

• Staff front office roles: interview, hire, train, and schedule.
• Supervise front desk agents, bell staff, and PBX operators.
• Operate MICROS system for daily transactions.
• Check AM/PM discrepancy reports accurately.
• Coordinate with Housekeeping and Engineering for guest needs.
• Greet guests and manage check-in/check-out professionally.

Skills

Calm under pressure

Work ethic

Team player

Guest service focus

Tools

MICROS system

Job description

In the financial district, we're only four miles from downtown and the Biltmore Fashion Park. Chase Field, Grand Canyon University, Arizona State University Downtown Campus, and the Phoenix Convention Center are all within three miles. Our on-site restaurant and bar, event rooms, 24-hour fitness center, and outdoor pool and hot tub complete your stay.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location

Phoenix Midtown DoubleTree-PHXAR

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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