Front Desk supervisor

Remington Hospitality; Fort Worth (TX); On-site; USD 40,000 - 58,000; Full time

Job summary

Remington Hospitality is seeking a front office leadership professional for Fort Worth, Texas. You will manage staffing, supervise front desk teams, and ensure smooth check-in/check-out experiences for guests.

You will operate the MICROS system, handle daily transactions, and coordinate with Housekeeping and Engineering to address guest requests and maintenance needs, maintaining a consistently high standard of guest service.

Qualifications

• Experience in front desk or hospitality operations.
• Ability to interview, hire, train and schedule staff.
• Knowledge of hotel front office duties.

Responsibilities

• Interview, hire, supervise, train and schedule front desk staff.
• Oversee front office operations and ensure proper staffing levels.
• Operate the MICROS system and process daily transactions.
• Coordinate with Housekeeping and Engineering on guest needs.
• Greet guests and check them in/out promptly and professionally.

Skills

Staff scheduling

Hiring & supervision

Guest service

Tools

MICROS system

Job description

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.