Front Office Supervisor

Remington Phoenix Midtown Employers LLC; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

On-site restaurant

Outdoor pool and hot tub

24-hour fitness center

Event rooms

Job summary

Remington Phoenix Midtown Employers LLC is seeking a Front Office Supervisor to lead the front desk team, interview and train staff, and ensure smooth guest check-in/check-out experiences.

The role requires coordinating with housekeeping/engineering and managing MICROS transactions while maintaining high service standards and a positive guest experience.

Qualifications

• Experience in hospitality or front desk operations is preferred.
• Strong communication and interpersonal skills.
• Ability to manage a diverse team and handle high-demand scenarios.

Responsibilities

• Ensure proper staffing levels of front office associates and supervise scheduling.
• Perform duties of front desk roles when needed and train staff.
• Operate the MICROS system for daily transactions and reports.
• Coordinate with Housekeeping and Engineering on guest requests and maintenance.

Skills

Staff management

Guest service

Front desk operations

Communication skills

Team leadership

Tools

MICROS system

Scheduling software

Job description

In the financial district, we're only four miles from downtown and the Biltmore Fashion Park. Chase Field, Grand Canyon University, Arizona State University Downtown Campus, and the Phoenix Convention Center are all within three miles. Our on-site restaurant and bar, event rooms, 24-hour fitness center, and outdoor pool and hot tub complete your stay.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location

Phoenix Midtown DoubleTree-PHXAR

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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