Hotel Front Desk Supervisor

Remington Hospitality; Greenbelt (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

A hotel management company in Greenbelt, MD, seeks a Front Office Manager to oversee staffing and operations at the front desk. The successful candidate will manage front office associates, ensure efficient guest check-in and check-out, and coordinate with housekeeping and engineering. Strong experience in hotel operations and familiarity with the MICROS system is essential for this role, which is pivotal in providing top-notch guest services.

Qualifications

• Experience in staff management and training in a hotel or hospitality setting.
• Proficiency with MICROS system for managing front office operations.
• Excellent communication skills for guest interaction and coordination with departments.

Responsibilities

• Ensure proper staffing levels of front office associates.
• Manage and operate the MICROS system at the front office.
• Communicate with Housekeeping and Engineering Departments regarding guest needs.

Job description

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.