Front Desk Supervisor: Guest Services & Training Lead

Aloft Hotel Miami Aventura; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Aloft Hotel Miami Aventura seeks a Front Office Supervisor to lead the guest services team and ensure efficient operations while delivering outstanding guest experiences.

The role focuses on coaching front desk staff, resolving guest issues promptly, and maintaining professional, courteous service. This position emphasizes cross-department collaboration and adherence to standard operating procedures.

Qualifications

• Front Office Supervisor will oversee guest services staff and ensure smooth operations.
• Role requires coaching and directing front desk team to maintain quality service.
• Respond to guest inquiries professionally and provide accurate information.

Responsibilities

• Supervise daily shift processes and ensure adherence to SOPs.
• Train, direct, coach, and resolve issues for front desk staff to ensure a quality operation.
• Resolve customer issues and complaints promptly to maintain guest satisfaction and service quality.
• Build strong relationships with other departments, especially housekeeping and reservations.
• Control cash at the front desk and manage personal banking as per hotel policy.

Job description

Aloft Hotel Miami Aventura seeks a Front Office Supervisor to lead the guest services team and ensure efficient operations while delivering outstanding guest experiences.

The role focuses on coaching front desk staff, resolving guest issues promptly, and maintaining professional, courteous service. This position emphasizes cross-department collaboration and adherence to standard operating procedures.