Guest Experience Leader: Front Desk & Service Excellence

Aloft Hotel Miami Aventura; Miami (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee assistance program

Job summary

Aloft Hotel Miami Aventura is seeking a Front Office Manager to lead the front desk team and model our values in delivering exceptional guest experiences. The role emphasizes collaboration, intuitive service, and professional guest interactions across all hotel operations.

The manager will coach staff, manage daily activities, and ensure safety, well-being, and hospitality standards while working closely with the General Manager to exceed guest expectations.

Qualifications

• Experience leading a front desk team in hospitality.
• Strong guest service orientation and leadership skills.
• Ability to manage operations and staffing on a property level.

Responsibilities

• Lead front desk team to deliver personalized guest experiences.
• Collaborate with Housekeeping and Engineering to maintain property and rooms.
• Recruit, train, schedule, supervise, coach, and motivate Guest Services associates.

Job description

Aloft Hotel Miami Aventura is seeking a Front Office Manager to lead the front desk team and model our values in delivering exceptional guest experiences. The role emphasizes collaboration, intuitive service, and professional guest interactions across all hotel operations.

The manager will coach staff, manage daily activities, and ensure safety, well-being, and hospitality standards while working closely with the General Manager to exceed guest expectations.