Guest Experience Lead - Front Desk (Part-Time)

Colwen Management Inc; Revere (MA); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

Paid Time Off

Employee Assistance Program

401K with Employer Match

Hotel Discount Travel

Associate Discounts

Training & Development

Job summary

Staybridge/Holiday Inn Revere, a Colwen Hotels property, is seeking a friendly Part Time Front Desk associate to join our team. You will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area.

If you have a knack for customer service and previous service-related work experience, we’d like to meet you. The role requires working a 7-day rotating schedule including nights, weekends, and holidays, and offers comprehensive

Qualifications

• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service abilities.
• Familiarity with the local area and attractions.
• Proficient with common computer software and property management systems.
• Willingness to work a 7-day rotating schedule including nights and weekends.

Responsibilities

• Operate the front desk and assist guests with inquiries and needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service and ensure timely check-in/check-out.
• Welcome guests warmly and professionally, process reservations, and communicate hotel offerings.
• Coordinate with housekeeping to track room readiness and guest requests.
• Handle billing, payments, and maintain confidentiality of guest information.
• Adhere to Colwen and brand standards and maintain lobby areas.

Skills

Verbal Communication

Written Communication

Organizational Skills

Interpersonal Skills

Customer Service

Local Area Knowledge

Microsoft Office

Tools

Property Management System

Microsoft Office Suite

Job description

Staybridge/Holiday Inn Revere, a Colwen Hotels property, is seeking a friendly Part Time Front Desk associate to join our team. You will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area.

If you have a knack for customer service and previous service-related work experience, we’d like to meet you. The role requires working a 7-day rotating schedule including nights, weekends, and holidays, and offers comprehensive