Front Office Leader & Guest Experience Coach

Holiday-Inn-Boston---Dedham-Hotel-; Dedham (MA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Early pay option

Medical, dental, vision

Hotel discounts

Matched 401K

Paid time off

Disability coverage

Job summary

The Holiday Inn Dedham, managed by Spire Hospitality, LLC, is seeking a Guest Services Supervisor to warmly welcome guests and ensure seamless stays. You will lead the front desk team, mentor staff, and drive guest satisfaction through outstanding service and teamwork.

Key duties include coaching, cross‑department collaboration, and maintaining service standards while handling reservations, inquiries, and guest resolutions. The role offers strong benefits and a competitive salary.

Qualifications

• High school diploma or its equivalent.
• Hotel and Restaurant Certification preferred.
• 5+ years combined experience in guest services and supervisory roles.
• Basic mathematical skills for financial reporting.
• Strong analytical skills for reservations and guest resolutions.
• Proficient with MS Office; Hotel Key PMS a plus.

Responsibilities

• Provide exceptional guest service and leadership for the front desk team.
• Coach and train new team members on service procedures.
• Foster relationships across departments and maintain standards.
• Oversee upkeep of guest services equipment and storage areas.
• Assist with reservations, room availability decisions, and guest resolutions.
• Maintain accurate financial reporting through MS Office tools.

Skills

Customer service

Leadership

Coaching

Communication

Analytical skills

Education

High school diploma or equivalent

Hotel and Restaurant Certification preferred

Tools

MS Suite-Outlook

Word

Excel

Hotel Key PMS system

Job description

The Holiday Inn Dedham, managed by Spire Hospitality, LLC, is seeking a Guest Services Supervisor to warmly welcome guests and ensure seamless stays. You will lead the front desk team, mentor staff, and drive guest satisfaction through outstanding service and teamwork.

Key duties include coaching, cross‑department collaboration, and maintaining service standards while handling reservations, inquiries, and guest resolutions. The role offers strong benefits and a competitive salary.