Guest Services Lead – Front Desk

CP JACKSONVILLE-SAN PABLO PKWY LLC; Jacksonville (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality is seeking a Front Desk Supervisor in Jacksonville, FL to lead the front desk team and ensure a seamless guest experience from arrival to departure. This role emphasizes proactive, caring service and opportunities for career progression within the hotel group.

The position requires a high school diploma or equivalent, strong leadership, communication, and multitasking abilities, plus flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required; hospitality or supervisory experience preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays
• Commitment to delivering outstanding guest service

Responsibilities

• Provide the highest quality of service to guests at all times
• Check guests in and out efficiently and in a friendly manner
• Handle guest mail and messages with professionalism and accuracy
• Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
• Take reservations and manage room blocks and special requests
• Answer switchboard calls following proper telephone etiquette standards
• Monitor room availability and assist AGM/GM with yield management and restrictions
• Handle guest safe deposits per established procedures
• Keep the lobby and desk area clean and presentable
• Maintain thorough knowledge of emergency and security procedures

Job description

Concord Hospitality is seeking a Front Desk Supervisor in Jacksonville, FL to lead the front desk team and ensure a seamless guest experience from arrival to departure. This role emphasizes proactive, caring service and opportunities for career progression within the hotel group.

The position requires a high school diploma or equivalent, strong leadership, communication, and multitasking abilities, plus flexibility to work evenings, weekends, and holidays.