Front Desk Leader & Guest Services Supervisor

Lodging Dynamics; Anaheim (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Lodging Dynamics is seeking a Front Desk Supervisor to manage guest services operations, including reservations, check-in/out, and telephone services. The role emphasizes staff supervision, training, and maintaining service quality to maximize hotel profits.

Candidate should have supervisory experience in hospitality, strong leadership and communication skills, and a commitment to excellent guest satisfaction while adhering to company policies.

Qualifications

• Minimum two years of guest services experience in a medium or large hotel or similar setting.
• Minimum one year of supervisory experience in hotel/hospitality.
• Strong leadership and coaching abilities.
• Excellent communication and interpersonal skills.
• Ability to manage reservations, registrations and guest interactions.

Responsibilities

• Supervise and train all Guest Services staff; coach and develop team members.
• Motivate staff and maintain a productive hotel-wide work environment.
• Conduct performance reviews and provide feedback.
• Oversee guest registration and reservations; ensure accuracy and upsell opportunities.
• Schedule staff per labor standards and forecast occupancy; monitor budget.
• Resolve guest complaints promptly and maintain high service levels.
• Ensure compliance with safety, security, and financial procedures.

Skills

Guest services

Supervisory

Communication

Customer service

Training

Scheduling

Budgeting

English proficiency

Education

High school diploma or equivalent

Tools

Google Docs

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Lodging Dynamics is seeking a Front Desk Supervisor to manage guest services operations, including reservations, check-in/out, and telephone services. The role emphasizes staff supervision, training, and maintaining service quality to maximize hotel profits.

Candidate should have supervisory experience in hospitality, strong leadership and communication skills, and a commitment to excellent guest satisfaction while adhering to company policies.