Front Desk Supervisor: Guest Service Leader

Granlibakken Tahoe; Tahoe City (CA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Insurance - Health, Dental & Life

Bonus Program

Paid Vacation

Profit Sharing Plan

Pool, Gym & Recreation Use

Employee Meeting Space Rental Discount

Employee Lodging Rates and Friends and

Job summary

Granlibakken Tahoe in Lake Tahoe area is seeking a Front Desk Supervisor to oversee daily front desk operations and ensure exceptional guest service. You will lead and train Front Desk Agents, handle registrations and reservations, resolve guest concerns promptly, and coordinate with other departments to support smooth property operations.

The role requires strong leadership, cash handling accuracy, and familiarity with property management systems.

Qualifications

• High school diploma or equivalent required; hospitality/business education preferred.
• Minimum 1 year front desk/guest service experience required; supervisory experience preferred.
• Strong leadership, customer service, and communication skills; cash handling knowledge and basic accounting.

Responsibilities

• Supervise and coordinate daily front desk operations, ensuring compliance with policies and procedures.
• Provide leadership and direction to Front Desk Agents, including training, coaching, and performance support.
• Deliver and model exceptional guest service standards at all times.
• Assist guests with check-in/check-out, reservations, and general inquiries as needed.
• Resolve guest concerns and complaints promptly; elevate issues as appropriate.
• Ensure accuracy in guest accounts, billing, and financial transactions; cash handling and credit card processing.
• Maintain knowledge of reservations systems for individual bookings, groups, and third-party channels.
• Monitor daily shift tasks, checklists, and opening/closing procedures.
• Assist in scheduling staff and adjusting staffing based on occupancy and needs.
• Communicate with other departments to support operations and guest satisfaction.
• Maintain knowledge of property amenities, services, and local attractions/events.
• Support management in performance evaluations and team development initiatives.
• Ensure compliance with company policies and safety standards.

Skills

Leadership

Customer service

Conflict resolution

Communication

Computer proficiency

Cash handling

Organization

Multitasking

Supervisory experience

Education

High school diploma or equivalent

Hospitality or business education preferred

Tools

Microsoft Office

Property management systems

Job description

Granlibakken Tahoe in Lake Tahoe area is seeking a Front Desk Supervisor to oversee daily front desk operations and ensure exceptional guest service. You will lead and train Front Desk Agents, handle registrations and reservations, resolve guest concerns promptly, and coordinate with other departments to support smooth property operations.

The role requires strong leadership, cash handling accuracy, and familiarity with property management systems.