Resort Front Desk Agent: Guest Services Pro

SmartRecruiters, Inc.; Stateline (NV); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) with match

Daily pay

Tuition assistance

Life insurance

Employee appreciation program

Job summary

Kingsbury of Tahoe is seeking a Front Desk Agent to warmly welcome guests, manage check-in/out, and provide personalized local recommendations at the Stateline resort. You will resolve guest concerns, process payments, and coordinate with housekeeping and engineering to ensure seamless stays.

The role emphasizes guest privacy, service excellence, and a proactive, upbeat approach to daily tasks in a dynamic resort environment. A strong focus on accuracy and teamwork is expected.

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• Friendly, professional, and guest-focused communication skills.
• Strong attention to detail in a fast-paced environment.
• Ability to stay calm, courteous, and solution-oriented during busy situations.
• Basic math and cash-handling skills, including processing payments.
• Strong time management, organizational, and multitasking abilities.
• Reliable, punctual, and committed to guest service.
• Proficiency with computers and property management systems.
• Knowledge of front desk operations: check-in/out, reservations, guest services.

Responsibilities

• Warmly greet guests and manage check-in/check-out and assigning accommodations per procedures.
• Answer inquiries with personalized recommendations and follow up as needed.
• Resolve guest concerns to ensure satisfaction and service recovery.
• Perform cashiering: settle folios, process payments, post charges.
• Handle reservations, confirmations, and modifications with care and efficiency.
• Communicate professionally with guests by phone, email, text, and in person.
• Uphold brand service standards and property guidelines in appearance and conduct.
• Collaborate with Housekeeping, Engineering, and other departments to meet guest/owner needs.
• Enter, monitor, and complete work orders and inspections in Asgard with accurate documentation.
• Promote room upgrades and resort services with a friendly, proactive demeanor.

Skills

Friendly communication

Attention to detail

Cash handling

Time management

Multitasking

Customer service

Computer skills

Education

High school diploma or GED

Tools

Asgard

Job description

Kingsbury of Tahoe is seeking a Front Desk Agent to warmly welcome guests, manage check-in/out, and provide personalized local recommendations at the Stateline resort. You will resolve guest concerns, process payments, and coordinate with housekeeping and engineering to ensure seamless stays.

The role emphasizes guest privacy, service excellence, and a proactive, upbeat approach to daily tasks in a dynamic resort environment. A strong focus on accuracy and teamwork is expected.