Lake Tahoe Front Desk & Guest Experience Pro

Westgate Resorts; Stateline (NV); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) match

Daily pay

Tuition assistance

Wellness programs

FSAs

Scholarship program

Military leave

EAP

Job summary

Kingsbury of Tahoe, part of Westgate Resorts, seeks a Front Desk Agent to welcome guests, manage check-ins/outs, and provide local recommendations at a resort setting in Stateline, NV. You will resolve guest concerns, handle reservations, and maintain professional interactions across multiple communication channels.

This role emphasizes guest service, accuracy in cash handling, and collaboration with housekeeping and engineering to ensure memorable stays and adherence to brand standards.

Qualifications

• High school diploma or GED or equivalent experience.
• Friendly, professional, guest-focused communication.
• Strong attention to detail in fast-paced settings.
• Excellent cash-handling and basic math skills.
• Proficiency with computers and property management systems.
• Knowledge of front desk operations and guest privacy standards.

Responsibilities

• Check-in/check-out processing and room assignment per procedures.
• Answer inquiries with personalized recommendations and follow-up.
• Resolve guest concerns to ensure satisfaction and recovery.
• Process payments, settle folios, and post charges accurately.
• Handle reservations and modifications with care and efficiency.
• Communicate professionally via phone, email, text, and in person.
• Uphold brand standards and appearance guidelines.
• Coordinate with Housekeeping/Engineering to meet guest needs.
• Document tasks and inspections in Asgard system.
• Promote room upgrades and resort services enthusiastically.

Skills

Customer service

Communication

Check-in/check-out

Cash handling

Problem solving

Time management

Attention to detail

Team collaboration

Guest services

Education

High school diploma or GED

Tools

Asgard

Job description

Kingsbury of Tahoe, part of Westgate Resorts, seeks a Front Desk Agent to welcome guests, manage check-ins/outs, and provide local recommendations at a resort setting in Stateline, NV. You will resolve guest concerns, handle reservations, and maintain professional interactions across multiple communication channels.

This role emphasizes guest service, accuracy in cash handling, and collaboration with housekeeping and engineering to ensure memorable stays and adherence to brand standards.