Resort Front Desk Agent: Guest Experience Champion

Westgate Resorts; Nevada, Northern (IA, KY); Hybrid; USD 26,000 - 38,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid holidays

401(k) with company match

Daily pay

Family-friendly benefits

Wellness programs

Tuition assistance

Employee assistance program

Life, disability, accident insurance

Employee discounts

Job summary

Kingsbury of Tahoe, part of Westgate Resorts, is hiring a Front Desk Agent to warmly greet guests, manage check-in/check-out, and provide local recommendations. You will resolve issues, handle payments and reservations, and maintain professional guest interactions at a busy resort high in the Sierra Nevada.

Join a team focused on hospitality excellence, collaboration with housekeeping and maintenance, and upholding brand standards across phone, email, and in-person communications.

Qualifications

• High school diploma or GED or equivalent.
• Friendly, professional, guest-focused communication.
• Basic math and cash-handling skills.
• Knowledge of check-in/check-out processes and guest services.

Responsibilities

• Greet guests, manage check-in/check-out, and assign accommodations.
• Answer inquiries, provide local recommendations, and follow up as needed.
• Resolve guest concerns and ensure guest satisfaction.
• Perform cashiering, settle folios, process payments, and post charges.
• Handle reservations, confirmations, and modifications accurately.
• Communicate professionally via phone, email, text, and in person.
• Uphold service standards and brand guidelines.
• Collaborate with Housekeeping/Engineering to meet guest needs.
• Enter and track work orders in Asgard and ensure documentation.

Skills

Customer service

Communication

Attention to detail

Cash handling

Time management

Multitasking

Professionalism

Problem solving

Teamwork

Education

High school diploma or GED

Tools

POS systems

Property management systems

Asgard

Microsoft Office

Job description

Kingsbury of Tahoe, part of Westgate Resorts, is hiring a Front Desk Agent to warmly greet guests, manage check-in/check-out, and provide local recommendations. You will resolve issues, handle payments and reservations, and maintain professional guest interactions at a busy resort high in the Sierra Nevada.

Join a team focused on hospitality excellence, collaboration with housekeeping and maintenance, and upholding brand standards across phone, email, and in-person communications.