Front Desk Supervisor: Guest Experience & Team Growth

Holiday Inn Club Vacations; Scottsdale (AZ); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Excellent Company Culture

EAP - Employee Assistance Program

401K with Company Match

PTO

Heavily Discounted Hospitality Stays &

Company Perks Website

Tuition Assistance

Growth Opportunities

Job summary

Holiday Inn Club Vacations in Scottsdale, AZ is seeking a Front Desk Supervisor to help lead a warm, inviting experience for owners and guests. You will participate in hiring, training, evaluation, and supervision, providing ongoing coaching and ensuring service standards through observation and recognition.

This role emphasizes teamwork, staff development, and ongoing coaching to maintain exceptional guest satisfaction across our resort operations.

Qualifications

• High school diploma; college preferred or relevant experience.
• 1-2 years of experience in a Front Desk Supervisor role in a hotel or resort environment.
• Experience in Front Office, Reservations, or Customer Service timeshare resort would be ideal; however, experience in a similar-sized hotel or resort would be considered.
• Familiarity with hotel property management systems and standard office software.

Responsibilities

• Assist Front Desk management in ensuring check-in/out transactions meet company standards.
• Lead the front desk team to provide an exceptional and memorable guest experience, including coaching and training.
• Assist in creating and implementing action plans to improve departmental scores.
• Assist in producing management reports on a weekly or monthly basis.
• Support other projects as assigned by the General Manager or Front Desk Manager.

Skills

Front desk supervision

Guest service excellence

Team coaching

Education

High school diploma; college preferred

Tools

Property management system

Microsoft Word

Microsoft Excel

Job description

Holiday Inn Club Vacations in Scottsdale, AZ is seeking a Front Desk Supervisor to help lead a warm, inviting experience for owners and guests. You will participate in hiring, training, evaluation, and supervision, providing ongoing coaching and ensuring service standards through observation and recognition.

This role emphasizes teamwork, staff development, and ongoing coaching to maintain exceptional guest satisfaction across our resort operations.