Front Desk Team Lead: Guest Experience & Operations

Westin Hotels & Resorts; Scottsdale (AZ); On-site; USD 72,883,000 - 82,667,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

Westin Scottsdale is seeking an entry level management professional to lead daily shift operations in Front Desk, Bell/Door Staff, Switchboard and Guest Services. You will help ensure guest and employee satisfaction while supporting budget targets and administrative tasks.

The role emphasizes staff supervision, training, problem resolution, and collaboration with other Front Office teams to maximize room revenue and uphold service standards.

Qualifications

• High school diploma or GED; 2 years experience in guest services/front desk or related area.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Lead and assist with daily Front Office shift requirements including Bell/Door Staff, Switchboard and Guest Services/Front Desk.
• Support Front Desk shift operations and ensure guest satisfaction and budget goals.
• Train staff, handle guest concerns, and liaise with other departments to maximize occupancy.
• Assist in administrative and financial duties and uphold credit policies and procedures.
• Provide exceptional customer service and represent the brand standards in all interactions.

Skills

Leadership

Customer service

Communication

Team coordination

Education

High school diploma or GED

2-year degree in Hospitality/Hotel Management or related major

Job description

Westin Scottsdale is seeking an entry level management professional to lead daily shift operations in Front Desk, Bell/Door Staff, Switchboard and Guest Services. You will help ensure guest and employee satisfaction while supporting budget targets and administrative tasks.

The role emphasizes staff supervision, training, problem resolution, and collaboration with other Front Office teams to maximize room revenue and uphold service standards.