Guest Services Lead: Front Desk & Rooms Operations

Westin Hotels & Resorts; Scottsdale (AZ); On-site; USD 61,000 - 78,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

The Westin Hotels & Resorts in Scottsdale is seeking a Front Office leadership professional to assist the Front Office Manager in supervising Bell/Door, Switchboard and Guest Services/Front Desk teams. You will help ensure smooth check-in and check-out processes and drive guest satisfaction while coordinating with other hotel departments.

In this management role, you will supervise staff, manage daily operations, monitor service standards, and contribute to achieving financial goals for the

Qualifications

• High school diploma or GED is required.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major is preferred; no work experience required.

Responsibilities

• Manages day-to-day Front Office operations, ensuring quality and meeting customer expectations.
• Supervises staffing levels to ensure guest service, operational needs and financial objectives are met.
• Ensures regular communication with employees to convey business objectives and performance expectations.

Skills

Guest services

Front desk

Hospitality

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major

Job description

The Westin Hotels & Resorts in Scottsdale is seeking a Front Office leadership professional to assist the Front Office Manager in supervising Bell/Door, Switchboard and Guest Services/Front Desk teams. You will help ensure smooth check-in and check-out processes and drive guest satisfaction while coordinating with other hotel departments.

In this management role, you will supervise staff, manage daily operations, monitor service standards, and contribute to achieving financial goals for the