Front Desk Supervisor - Guest Experience & Safety

FirstService Residential; Saint Petersburg (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

FirstService Residential in Saint Petersburg, FL is seeking a Front Desk Operations Associate with strong leadership and customer service skills to manage resident interactions and facility operations.

The role requires adaptability, clear communication, and the ability to respond to emergencies within two hours, including on-call coverage, with a focus on safety, policy adherence, and timely reporting to the Director of Operations.

Qualifications

• High school diploma or equivalency required.
• Bachelor’s degree in Hospitality Management preferred.
• 2–3 years of supervisory experience preferred.
• Proficiency with Microsoft Office (Excel/Word/Outlook) preferred.
• Strong written and verbal communication and customer service skills required.
• Multiple languages desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Assists in vacation, sick time, leave of absence, and last-minute shift assistance coverage.
• Adheres to company policy in all assigned Properties.
• Needs to have a reliable form of transportation and communication.
• While on duty must be in Company approved attire and/or uniform, follow the Company dress code policy, and identification badges must always be displayed.
• When on assignment, needs to maintain and treat their work areas in a neat and safe manner. All safety procedures must always be adhered to. Any safety issues must be brought to the attention of the Property Manager immediately.
• Responsible for checking the fire alarm panel to ensure that it is in normal status. Reports any indicated troubles in writing to the Property Manager immediately.
• Works according to given schedule from Director of Operations/Front Desk Coordinator, with close supervision.
• Responds to emergency situations in a timely and efficient manner within two hours of notification.
• Reports all complaints/issues to The Director of Operations/Front Desk Coordinator.
• On call 24/7 for emergencies and call outs assigned by Director of Front Desk Operations/Front Desk Coordinator. This includes, but is not limited to weekends, nights, and holidays.
• May be assigned other duties and responsibilities as required.

Skills

Supervisory experience

Customer service

Communication skills

Multilingual

Microsoft Office (Excel/Word/Outlook)

Hospitality knowledge

Written and verbal communication

Education

High school diploma or equivalent

Bachelor’s degree in Hospitality Management

Tools

MS Excel

MS Word

MS Outlook

Job description

FirstService Residential in Saint Petersburg, FL is seeking a Front Desk Operations Associate with strong leadership and customer service skills to manage resident interactions and facility operations.

The role requires adaptability, clear communication, and the ability to respond to emergencies within two hours, including on-call coverage, with a focus on safety, policy adherence, and timely reporting to the Director of Operations.