Front Desk & Safety Lead

FirstService Residential; Tampa (FL); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Full benefits (medical, dental, vision

401k with company match

Paid holidays

Job summary

FirstService Residential Tampa, FL is seeking a property operations coordinator who can adapt to varying situations. The role emphasizes leadership, communication, time management, and attention to detail to ensure quality service for residents and guests.

You will support coverage across time, follow security procedures, participate in emergencies, and report to the Director of Operations/Front Desk Coordinator. The position requires driving, a professional appearance, and flexible hours incl.

Qualifications

• High school diploma or equivalency required.
• Bachelor’s degree in Hospitality Management preferred.
• Two to three years of supervisory experience preferred.
• Proficiency and working knowledge of Microsoft Office Applications including MS Excel, MS Word and MS Outlook preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Assists in vacation, sick time, leave of absence, and last-minute shift assistance coverage.
• Adheres to company policy in all assigned Properties.
• Needs to have a reliable form of transportation and communication.
• While on duty must be in Company approved attire and/or uniform, follow the Company dress code policy, and identification badges must always be displayed.
• When on assignment, needs to maintain and treat their work areas in a neat and safe manner. All safety procedures must always be adhered to. Any safety issues must be brought to the attention of the Property Manager immediately.
• Responsible for checking the fire alarm panel to ensure that it is in normal status. Reports any indicated troubles in writing to the Property Manager immediately.
• Works according to given schedule from Director of Operations/Front Desk Coordinator, with close supervision.
• Responds to emergency situations in a timely and efficient manner within two hours of notification.
• Reports all complaints/issues to The Director of Operations/Front Desk Coordinator.
• On call 24/7 for emergencies and call outs assigned by Director of Front Desk Operations/Front Desk Coordinator. This includes, but is not limited to weekends, nights, and holidays.
• May be assigned other duties and responsibilities as required.

Skills

Customer service

Leadership

Written & verbal communication

MS Office

Multilingual

Attendance & time management

Education

High school diploma

Hospitality management Bachelor’s degree (preferred)

Tools

MS Excel

MS Word

MS Outlook

Job description

FirstService Residential Tampa, FL is seeking a property operations coordinator who can adapt to varying situations. The role emphasizes leadership, communication, time management, and attention to detail to ensure quality service for residents and guests.

You will support coverage across time, follow security procedures, participate in emergencies, and report to the Director of Operations/Front Desk Coordinator. The position requires driving, a professional appearance, and flexible hours incl.