Front Desk & Resident Experience Specialist

FirstService Residential; Gulf Stream (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

FirstService Residential in Gulf Stream, FL is seeking a Front Desk Associate who can work independently with strong communication and customer service skills. You will greet residents, check guests and service providers, and monitor access control systems to maintain a secure building.

The role requires attention to detail, the ability to multitask, and responsiveness to emergencies. Candidates with bilingual abilities and prior hospitality or long-term property experience are preferred.

Qualifications

• High school diploma or equivalent preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: information system hardware/software preferred.
• Strong written and verbal communication skills.
• Multiple language fluency desirable.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Multitasking

Bilingual

Education

High school diploma

College courses in business/hospitality

Tools

Computer literacy

Job description

FirstService Residential in Gulf Stream, FL is seeking a Front Desk Associate who can work independently with strong communication and customer service skills. You will greet residents, check guests and service providers, and monitor access control systems to maintain a secure building.

The role requires attention to detail, the ability to multitask, and responsiveness to emergencies. Candidates with bilingual abilities and prior hospitality or long-term property experience are preferred.