Guest Services Supervisor – Front Desk Lead

Shaner Hotels; Newark (NJ); On-site; USD 42,000 - 55,000; Full time

Job summary

Shaner Hotels in Newark, New Jersey, is recruiting a Front Desk Supervisor to lead guest services and ensure a smooth check-in experience for guests. The role requires strong leadership, excellent guest interaction, and a proactive approach to daily operations across shifts.

Candidates should have supervisory experience, be flexible with weekends and holidays, and communicate effectively with guests and team members to uphold our service standards.

Qualifications

• Minimum one year experience in a similar position. Prior supervisory experience a plus.
• Ability to communicate clearly with guests, management, and co-workers.
• High school graduate or equivalent; some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain knowledge of hotel features, room types, rates, availability, arrivals and departures.
• Handle guest complaints to ensure guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments; adhere to cash handling and credit policies.
• Other duties as assigned.

Skills

Customer service

Supervisory experience

Communication skills

Bilingual English/Spanish

Education

High school diploma

Job description

Shaner Hotels in Newark, New Jersey, is recruiting a Front Desk Supervisor to lead guest services and ensure a smooth check-in experience for guests. The role requires strong leadership, excellent guest interaction, and a proactive approach to daily operations across shifts.

Candidates should have supervisory experience, be flexible with weekends and holidays, and communicate effectively with guests and team members to uphold our service standards.