Front Desk Supervisor: Guest Experience & Revenue

Crescent Hotels & Resorts; Santa Monica (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Operations Supervisor to oversee daily Front Desk activities, drive guest satisfaction, and maximize revenue. This role leads the Front Desk team and ensures smooth night-to-day transitions and consistent service standards.

The ideal candidate communicates clearly, trains staff, handles guest requests, and responds to emergencies with composure. A professional appearance, teamwork, and strong numerical and computer skills are required to succeed.

Qualifications

• Must communicate in English with guests and colleagues.
• Self-starting, professional appearance and demeanor.
• Ability to work as part of a team and help coworkers.
• Ability to remain calm and address guest issues with tact and diplomacy.
• Basic math and calculator use for moderately complex calculations.

Responsibilities

• Interview, hire, train and evaluate Front Desk staff as needed.
• Respond to guest requests and accommodate groups to maximize satisfaction.
• Implement programs and supervise Front Desk operations to meet SOPs/LSOPs and maximize revenue.
• Supervise Guest Service Agents and ensure staff professionalism.
• Handle emergencies calmly, resolve issues, and authorize revenue adjustments as needed.
• Maintain attendance and perform other duties as assigned.

Skills

Communication skills

Teamwork

Customer service

Mathematical ability

Computer literacy

Problem solving

Written communication

Physical stamina

Job description

Crescent Hotels & Resorts is seeking a Front Desk Operations Supervisor to oversee daily Front Desk activities, drive guest satisfaction, and maximize revenue. This role leads the Front Desk team and ensures smooth night-to-day transitions and consistent service standards.

The ideal candidate communicates clearly, trains staff, handles guest requests, and responds to emergencies with composure. A professional appearance, teamwork, and strong numerical and computer skills are required to succeed.