Reservations Team Leader — In-Person Guest Service

Peppermillcareers; Reno (NV); On-site; USD 45,000 - 55,000; Full time

Job summary

Peppermillcareers is seeking a Reservations Supervisor in Reno, Nevada. In this role, you will supervise and coach reservations agents to ensure efficient and friendly service for all guests.

This in-person position requires strong communication skills and a background in customer service. Ideal candidates will have at least two years of experience in front desk or reservations roles.

Qualifications

• Must be at least 18 years of age.
• Two or more years’ experience in front desk or reservations preferred.
• Capable of learning and effectively using various computer applications.

Responsibilities

• Supervise, direct, and coach all agents.
• Ensure excellent guest service and manage service difficulties.
• Conduct interviews and train Reservation Agents.

Skills

Customer service skills

Communication skills

Coaching

Time management

Education

High School Diploma or G.E.D

Tools

LMS software

CMS/ACSC

TIX

Job description

Peppermillcareers is seeking a Reservations Supervisor in Reno, Nevada. In this role, you will supervise and coach reservations agents to ensure efficient and friendly service for all guests.

This in-person position requires strong communication skills and a background in customer service. Ideal candidates will have at least two years of experience in front desk or reservations roles.