Reservations Team Leader — In-Person Guest Service

Peppermillcareers; Reno (NV); Sur place; USD 45 000 - 55 000; Plein temps

Résumé du poste

Peppermillcareers is seeking a Reservations Supervisor in Reno, Nevada. In this role, you will supervise and coach reservations agents to ensure efficient and friendly service for all guests.

This in-person position requires strong communication skills and a background in customer service. Ideal candidates will have at least two years of experience in front desk or reservations roles.

Qualifications

• Must be at least 18 years of age.
• Two or more years’ experience in front desk or reservations preferred.
• Capable of learning and effectively using various computer applications.

Responsabilités

• Supervise, direct, and coach all agents.
• Ensure excellent guest service and manage service difficulties.
• Conduct interviews and train Reservation Agents.

Connaissances

Customer service skills

Communication skills

Coaching

Time management

Formation

High School Diploma or G.E.D

Outils

LMS software

CMS/ACSC

TIX

Description du poste

Peppermillcareers is seeking a Reservations Supervisor in Reno, Nevada. In this role, you will supervise and coach reservations agents to ensure efficient and friendly service for all guests.

This in-person position requires strong communication skills and a background in customer service. Ideal candidates will have at least two years of experience in front desk or reservations roles.