Front Desk Supervisor - Guest Experience Leader (PM Shifts)

Hollywood Beach Marriott; Florida; Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking During Shift

Free Meal for every shift worked

Hotel Discounts with Marriott and Co.

Friends and Family Discount

Résumé du poste

Hollywood Beach Marriott is seeking a highly organized Front Desk Supervisor to manage daily front desk operations, supervise agents, and ensure guest satisfaction with professional service and warm hospitality. This role emphasizes PM shifts, patience, and proactive problem resolution to maintain seamless guest experiences.

Ideal candidates have front desk or guest services experience in hospitality, with strong communication and multitasking abilities, and a willingness to mentor staff.

Qualifications

• Front desk or guest services experience required
• Strong hospitality orientation and guest-focused mindset
• Ability to supervise and train front desk staff

Responsabilités

• Manage daily front desk operations including check-ins/outs
• Supervise front desk staff and provide training
• Address guest inquiries and resolve complaints promptly
• Maintain accurate guest, reservation, and billing records
• Collaborate with other hotel departments to ensure seamless service
• Implement efficient policies to improve guest experience
• Monitor inventory and supplies for the front desk
• Foster teamwork and outstanding guest service
• Able to work PM shifts

Connaissances

Customer service

Team supervision

Conflict resolution

Multitasking

Communication

Outils

Hotel management software

Description du poste

Hollywood Beach Marriott is seeking a highly organized Front Desk Supervisor to manage daily front desk operations, supervise agents, and ensure guest satisfaction with professional service and warm hospitality. This role emphasizes PM shifts, patience, and proactive problem resolution to maintain seamless guest experiences.

Ideal candidates have front desk or guest services experience in hospitality, with strong communication and multitasking abilities, and a willingness to mentor staff.