Front Desk Experience Leader

Marriott Internationa; Florida; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Job summary

Marriott is seeking a Front Desk Supervisor to manage daily front desk operations, supervise staff, and ensure exceptional guest experiences at our Florida property.

Ideal candidates will have prior hospitality leadership, strong communication skills, and the ability to work PM shifts in a fast-paced environment. This role offers comprehensive benefits and opportunities for internal career growth.

Qualifications

• Experience in front desk or guest services in hospitality is essential.
• Strong hospitality management background preferred, with resort/hotel emphasis.
• Bilingual or multilingual communication with guests is highly desirable.

Responsibilities

• Manage daily front desk operations including check-ins/outs for a smooth guest experience.
• Supervise front desk staff, provide training and support to enhance guest relations.
• Address guest inquiries, concerns and complaints promptly and professionally to ensure satisfaction.
• Maintain accurate records of guest information, reservations and billing details.
• Collaborate with other departments to ensure seamless service delivery across the property.
• Implement policies and procedures to boost operational efficiency and guest experience.
• Monitor front desk inventory and supplies; place orders as needed.
• Foster a collaborative, team-oriented environment and be able to work PM shifts.

Skills

Front desk supervision

Guest relations

Conflict resolution

Bilingual/multilingual

Education

Hospitality management background

Tools

Hotel management software

Job description

Marriott is seeking a Front Desk Supervisor to manage daily front desk operations, supervise staff, and ensure exceptional guest experiences at our Florida property.

Ideal candidates will have prior hospitality leadership, strong communication skills, and the ability to work PM shifts in a fast-paced environment. This role offers comprehensive benefits and opportunities for internal career growth.