Guest Services Supervisor - Front Desk Lead (Flexible)

Shaner Group; Marathon (FL); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Shaner Group's Marathon, FL hotel is seeking a Front Desk Supervisor to oversee all front desk operations and ensure guest satisfaction. You will maintain service standards and guide staff in daily activities.

The role requires at least one year in a similar position with supervisory experience, strong communication skills, and knowledge of local activities. Bilingual English/Spanish is a plus. A high school diploma is required.

Qualifikationen

• Minimum one year experience in a similar position. Prior supervisory experience a plus.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Aufgaben

• Supervise all Front Desk functions in accordance with hotel standards; direct, implement and maintain a strong service and management philosophy for staff.
• Handle guest complaints to ensure guest satisfaction.
• Maintain knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Present guest folios and process payments; adhere to cash handling and credit policies.

Kenntnisse

Communication

Guest service

Team leadership

Bilingual English/Spanish

Ausbildung

High School Diploma

Some College

Jobbeschreibung

Shaner Group's Marathon, FL hotel is seeking a Front Desk Supervisor to oversee all front desk operations and ensure guest satisfaction. You will maintain service standards and guide staff in daily activities.

The role requires at least one year in a similar position with supervisory experience, strong communication skills, and knowledge of local activities. Bilingual English/Spanish is a plus. A high school diploma is required.