Front Desk Supervisor: Guest Experience Leader

Shaner Group; Marathon (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Shaner Hotels is seeking a Front Desk Supervisor in Marathon, FL to oversee the daily Front Desk operations and deliver exceptional guest experiences. You will lead the Front Office team, ensure smooth arrivals and departures, and uphold brand standards.

The role requires at least 1 year in Front Desk or hospitality, with supervisory exposure. Strong communication, bilingual English/Spanish a plus, and cash handling experience are valued.

Qualifications

• Front Desk or hospitality experience of at least 1 year, with supervisory exposure preferred.
• High school diploma or equivalent; some college coursework in hospitality preferred.
• Experience with Property Management Systems (PMS) preferred.
• Strong communication, interpersonal and conflict-resolution skills.
• Bilingual English/Spanish is a plus.

Responsibilities

• Supervise the daily operations of the Front Desk and ensure exceptional guest service.
• Greet guests professionally and manage check-ins/check-outs accurately.
• Respond to guest inquiries and resolve issues to maintain satisfaction.
• Coach, guide, and train Front Desk staff; assist with scheduling and shifts.
• Balance cash drawers and ensure proper payment processing.
• Coordinate with Housekeeping, Maintenance and other departments to fulfill requests.

Skills

Front Desk experience

Communication skills

Bilingual English/Spanish

Cash handling

Education

High school diploma

Some college coursework in Hospitality Management or related field

Tools

Property Management System (PMS) experience

Job description

Shaner Hotels is seeking a Front Desk Supervisor in Marathon, FL to oversee the daily Front Desk operations and deliver exceptional guest experiences. You will lead the Front Office team, ensure smooth arrivals and departures, and uphold brand standards.

The role requires at least 1 year in Front Desk or hospitality, with supervisory exposure. Strong communication, bilingual English/Spanish a plus, and cash handling experience are valued.