Front Desk Supervisor - Guest Experience Leader & Growth

Lodging Dynamics; Buena Park (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision coverage

401(k)

Pet insurance

Paid time off

Travel discounts

Wellness program

On-demand pay

Leadership development program

Job summary

Lodging Dynamics Hospitality Group is seeking a Front Office Supervisor at Buena Park Grand Hotel & Suites to lead front desk operations, hire and train staff, and manage shift schedules. You will supervise bookings, calls, and emails while generating reports for the general manager and handling administrative duties as needed.

The role emphasizes delivering exceptional guest service, strong communication, and effective leadership to maintain smooth front desk performance and guest satisfaction.

Qualifications

• Bachelor of Science degree in hospitality or related field.
• Minimum of 1 year experience as a front desk supervisor.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to provide exceptional customer service and lead staff.

Responsibilities

• Defining and implementing front desk objectives and procedures.
• Hiring and training staff and managing the shift schedules.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Generating reports and feedback for presentation to the general manager.
• Performing administrative duties such as filing and updating records, among others, as needed.
• Responding to and resolving guest service requests.

Skills

Leadership

Training abilities

Communication skills

Time management

Customer service

Organizational skills

Education

Bachelor of Science in Hospitality or related field

Job description

Lodging Dynamics Hospitality Group is seeking a Front Office Supervisor at Buena Park Grand Hotel & Suites to lead front desk operations, hire and train staff, and manage shift schedules. You will supervise bookings, calls, and emails while generating reports for the general manager and handling administrative duties as needed.

The role emphasizes delivering exceptional guest service, strong communication, and effective leadership to maintain smooth front desk performance and guest satisfaction.